No customer service

I have called multichoice twice already with the same problem without any solution. There are channels, four channels to exact that have not been playing on my package. Evetime I call I get the same response that 'our IT department is aware of it and they are working on it'. Dstv has never communicated anything this far about the solution the the particular problems. I believe they don't care about their clients and are not interested in fixing the problem as they have admitted the problem is on their side.