no customer service

I called DSTV to get a DSTV Explora. I sent through my documents as requested. Patiently I waited for them to call me back. They never did. I want dstv so I called. My query was then escalated. I received no confirmation on whether or not I'd be receiving DSTV one day. I called again, clearly they're not interested in calling me. My query has been escalated again. The reason for my escalation is because there has been some sort of back log. Nobody knows why. I don't know why I am interested in wasting my money on a business that doesn't care about making money for itself. Hopefully before next Christmas I will have DSTV.