No customer sedvice whatsoever

I have called Dstv call centre 3 times in the since early December. I have been told on all 3 occasions that the issue will be escalated and someone will get back to me within 3 working days. It has been over a month.

I took a premium Price lock package in 2016, in 2017, I downgraded to the compact package. The 24month price lock package should have ended in April 2018, but I have been debited for 8 months since then.

So, basically a 24 month price lock package has turned into a 36 month package as I am told that I still have months left to pay.

Each of the three people that I spoke to, were of absolute no help, I just kept repeating what the other had said.

I asked to speak to someone that could help, and was told that the Price lock department does not have a direct line and all that they could do was send them an email and they would get back to me.

This really is ridiculous, for when you want to open an account, someone calls you back within seconds.

I'm really frustrated, and at my wits end.

But if my account was not paid, I would be disconnected in no time.