MR
Mike R
1 reviews | Active since Apr 2015
02 Apr 2015, 14:53
No Credits
I'm going away for a month and want to shut down my DSTV for the period and be credited for the non use.<br> Apparently they are unable to do this as it has to be the EXACT month (or the pay period I am on). This is presumably because I am on Debit order so they would have to do an EFT or some such payment back into my a/c. ?<br> I cannot believe that in 2015 Multichoice is unable to do this. Or is it just another money saver for them?<br> I bet there are many other \concerned"people out there!!!!<br> Haave you considered how you will handle this type of query when you get some competition Multichoice????<br> Cant wait.<br> """
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Replies (1)
DStv (MultiChoice)'s replyOfficial
05 Apr 2015, 09:44Hello bumiker43,
Reference is made to our telephonic conversation in regards to the refunding of subscription on your account.
We advised that DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. Should your service be disconnected and a credit amount remains on your account, this amount will remain on your account and will be used for your subscription when you reactivate your service.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Reference is made to our telephonic conversation in regards to the refunding of subscription on your account.
We advised that DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. Should your service be disconnected and a credit amount remains on your account, this amount will remain on your account and will be used for your subscription when you reactivate your service.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Apr 2015, 09:44
Official
Hello bumiker43,
Reference is made to our telephonic conversation in regards to the refunding of subscription on your account.
We advised that DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. Should your service be disconnected and a credit amount remains on your account, this amount will remain on your account and will be used for your subscription when you reactivate your service.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Reference is made to our telephonic conversation in regards to the refunding of subscription on your account.
We advised that DStv service is a month-to-month contract - when you pay your subscription, the contract for that month is fixed. Should your service be disconnected and a credit amount remains on your account, this amount will remain on your account and will be used for your subscription when you reactivate your service.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
To update or change any of your account information, you may also make use of the different options below.
Our Contact Centre is open seven days a week from 07h00 to 23h00 to assist telephonically.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Regards
Rupert
Best regards,