No Credit

<p>Around the 12th of August I appled fo the Explorer promotion and was approved. I spoke to Letshego and explained that I have an account with DSTV and that the credit for remainder of the month must be transfered to new account. I also asked her to confirm that my old HD Pvr and sim will be disconnected. She confirmed this and she also mentioned that the amount to be deducted at end of August will be R979 (R949 plus difference from old decoder and new explorer account). Twice I asked her to confirm this. At end of August R1439 was deducted from my account. This caused that one of my debit orders was returned by the bank and a fee of R75 was charged due to not enough funds available. If Multichoice deducted the amount that was given to me t his would not have happened. I contacted Tsepo on the 1st of September. He then confirmed that there is a credit of R497 on my account. I asked him then that they refund this plus the R75 bank fee because of DSTV missinformation. He then said I must send bank statement and copy of Id, which I did. It is now the 17th and I still have not received a credit in bank account!! </p>