TvdW
Theo van der Walt
1 reviews | Active since Nov 2013
15 Aug 2015, 12:33
No coverage for your Drifta.
Having moved from P.E. to Pretoria, I lost the use of my drifta due to NO SIGNAL in our area. We live just off Simon Vermooten in a retirement village and although my internet and cell phone signals are STRONG, I am told by all personal at your call centres, as well as your agents, that they can do NOTHING to provide a signal. If that is the case, you should NOT ADVERTISE this product as you currently do. Your ad is totally MISLEADING. We as consumers ARE SICK AND TIRED OF BEING CORNED INTO SITUATIONS LIKE THIS.<br> I need somebody to explain this situation to me, as well as demanding that you get your act together and provide signal on a NATIONAL BASIS as per your adverti*****t.<br> <br> Theo van der Walt
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Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Aug 2015, 15:16Hello Stuburn,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
The coverage map on the DStv Mobile website reflects the approximate coverage of the DVB-H transmitters.
Extensive testing and research has been done and every care taken to give you an accurate representation of the DVB-H signal coverage area.
The signal strength and coverage may vary for various reasons such as topography, building structures and other factors beyond our control.
Please use the link http://maps.dstvmobile.com/dstvmobile/ to view the signal coverage in your area.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
The coverage map on the DStv Mobile website reflects the approximate coverage of the DVB-H transmitters.
Extensive testing and research has been done and every care taken to give you an accurate representation of the DVB-H signal coverage area.
The signal strength and coverage may vary for various reasons such as topography, building structures and other factors beyond our control.
Please use the link http://maps.dstvmobile.com/dstvmobile/ to view the signal coverage in your area.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply21 Aug 2015, 15:16
Official
Hello Stuburn,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
The coverage map on the DStv Mobile website reflects the approximate coverage of the DVB-H transmitters.
Extensive testing and research has been done and every care taken to give you an accurate representation of the DVB-H signal coverage area.
The signal strength and coverage may vary for various reasons such as topography, building structures and other factors beyond our control.
Please use the link http://maps.dstvmobile.com/dstvmobile/ to view the signal coverage in your area.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us
The coverage map on the DStv Mobile website reflects the approximate coverage of the DVB-H transmitters.
Extensive testing and research has been done and every care taken to give you an accurate representation of the DVB-H signal coverage area.
The signal strength and coverage may vary for various reasons such as topography, building structures and other factors beyond our control.
Please use the link http://maps.dstvmobile.com/dstvmobile/ to view the signal coverage in your area.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert