DR
Darrell R

1 reviews | Active since Nov 2015

01 Feb 2016, 15:23

No contact from DSTV for Explora promotional offer

I went onto the DSTV website to get them to contact me regarding the current Explora promotional offer. Filling in a contact form via their web site is one of teh ways they claim they will contact prospective clients.<br> <br> Completed online submission form on Wednesday 27 January 2016. Was promised to be contacted within 24 to 48 hours (as per their screen generated pop up).<br> <br> No contact by Friday 29 January. Went to website once again and filled in from giving my details as well as contact details. Once again the pop up screen promised I would be contacted within 24 to 48 hours.<br> <br> As at 01 February 2016 still no contact.<br> <br> DSTV seem to have no interest in contacting a potential client via the avenues given by them.<br> <br> This is really urine impoverished service and performance.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Feb 2016, 14:50
Official
Hello eaglet1975,

Please accept our apology for the delayed response.

According to our records you have been contacted regarding your Explora application. This application is currently in process.

Thank you for your invaluable support. We look forward to continue serving you as a valued customer.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Kind regards
Dinah