SG
Shamni G
1 reviews | Active since Oct 2015
04 Oct 2015, 18:22
No consultant to speak to
I am absolutely frustrated with trying to contact multichoice. Their customer service should be rated zero. I am due for a refund and i cannot speak to anyone as they have an automated service which is useless to me. Furthermore i am trying to upgrade my package to the premium bouquet but their ussd code is just ****.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
15 Oct 2015, 11:51Hello Shamni,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that according to our records you have been assisted by one of our consultant and your service was successfully upgrade to the DStv Premium Package as requested. You also advised the consultant that you no longer interested in the Explora contract.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that according to our records you have been assisted by one of our consultant and your service was successfully upgrade to the DStv Premium Package as requested. You also advised the consultant that you no longer interested in the Explora contract.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply15 Oct 2015, 11:51
Official
Hello Shamni,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that according to our records you have been assisted by one of our consultant and your service was successfully upgrade to the DStv Premium Package as requested. You also advised the consultant that you no longer interested in the Explora contract.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
MultiChoice mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
We confirm that according to our records you have been assisted by one of our consultant and your service was successfully upgrade to the DStv Premium Package as requested. You also advised the consultant that you no longer interested in the Explora contract.
You may request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert