1 reviews | Active since Mar 2013
No Connnection
So I have been in the dark with my DSTV for over two days now, my network signal is on 0% and have called 4 times, spoke to technicians (mind you all this is on my own cost) and all of them have given me different solutions to try use (from un*****ing the LAN cables, to taking out the smart card, to unpluging everything at the plug to finally upgrading DSD on info central) and none of those seems to work, no one seems to be interested in actually calling me back to checks if my problem has been resolved, now i have to pay my monthly subscription fee even though i havent been watching anything, why cant these people just call out a technician to actually come to my house and fix the ****n problem cos now im paying for something im not even using -- totally useless and pathetic service on your part multichoice
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on your mobile number provided, however your calls goes to voice messages. We left a voice message for you. Please be advised that are just following up if your decoder problem is resolve. Before you need installer your decoder need to be tested. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've tried to contact you on your mobile number provided, however your calls goes to voice messages. We left a voice message for you. Please be advised that are just following up if your decoder problem is resolve. Before you need installer your decoder need to be tested. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,