No Connection and poor service

<p>I am a DSTV customer from 2009, two years ago we had a probelms with the software update, we had to take our decoders for software update, the Chatsowort branch did not have ther service so we had to go to go to another area Phoenix and wtill we were charged trhe full months bill , now it has been almost a week and we are having problems with my new DSTV explora, well I assumed the service and connection would be better but we are worst off, after spending hours on my cell phone and they dont even return calls and yet no one form tech support has come to sort this is not fair to us cause we pay every month without fail.</p>