No connection

I normally check my outstanding due via WhatsApp, which I did on the 5th of January 2024 and paid what was due to me and amount of R120 and some odz but I rounded it off to R121.00 no notification was received regarding payment until I did a follow up and was advised that Payment was received.

I checked for connection and there was no viewing only channel 100 is playing until today.

I sent an email at Help@dstv to request an update as I paid what was advised to me and until today there is no response.

All I need to know what was the R121 that I paid for and if they won't connect my DSTV they might as well refund the amount that I have paid.