No Complaints, Because there are no Service!!!

HI There

I have extremely disappointed, frustrated & F****** with DSTV. Besides removing channels & making the Premuim Package smaller. They took double debit order in September, still claiming two months down the line that they only deducted the amount required. After sending my bank statements to the "proof of payment" department & complaints department more than 10 times. Then Again almost R2000 in October. Every time there is another story & guess what even I higher amount outstanding which we need to pay. Starting from R1300- today they told me R1900 and my services was suspended. Yesterday I made a payment as per SMS received. Then last night I had to spend R150 in airtime calling the call centre, 3 times & and every time I get a different agent & a different story. Now the interesting thing is. The DSTV account is in my husband's name (account was transferred to his name 3 years & 5 months back). So when we give them his ID number, they give us information from 3 years back which is my details.

I am extremely exhausted to argue, to send my bank statements, emails, making phone calls & talking to different agents & every time getting a different story. I am at a point where I am going to lay a complaint at the Consumer Protection Board. This is ridiculous & I will be cancelling my services with DSTV & there are many options with a quarter of the price we are paying now.