No compassion, relentless calling

This complaint is on behalf of my mother. And the only reason I'm putting up this complaint is because I myself am so sick of the terrible attitude by call centre agents. <br> <br> Let me paint the picture. My mom is sitting in hospital waiting for an appointment with her oncologist. She is suffering from stage 3 cancer, and is about to go into Chemo for treatment. She is stressed out of her mind and uncomfortable. While she is waiting, she gets a call from Multichoice. And another, and another over and over and over, eventually answering the call to explain to the person that she is busy, please call later. The person sold her a warranty extension or something for R35 a month. Great - but as she was going through the terms and conditions the oncologist called her as she was ready for her. My mom explained to the consultant that she needed to go, the doctor was ready for her. The consultant INSISTED they finish the call. Eventually my mom put the phone down as she had to go.<br> <br> During her appointment, this consultant called abother 7 times in a row. After my mom had JUST told her she is with the doctor.<br> <br> This is DISGUSTING. Why call over and over and over and over. If your client is busy?