No communication > result = over paying

Item: DStv (MultiChoice)
Rating: 1
Author: samenta W

I normally pay R 295.00 on the 20th of each month for my DSTV, however this month on the 25 April the DSTV was cut off I called the call center only to find I under paid as the monthly installment has now changed to R 345.00.I had to pay and additional R 245.00 to re-activate the only reason I paid this was for my kids, they love the cartoons. Multichoice, communication is key , please communicate changes via email or sms , your call center service already sucks it’s a horrible experience to call, now this the total amount paid due to no communication was R 540.00 really?

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

03 May 2016, 07:49

Dear Samenta,

Thank you for taking your time to contact us.

Previously in 2014, the monthly subscription for the DStv Compact package was R295.00. Effective on 01 April 2015, the new price for the DStv Compact package was R319.00 and on 01 April 2016 the new monthly subscription for the DStv Compact package is now R345.00.

We do send out the communication to our customers 30 days before the price increase becomes effective.

It was not possible for us to access your DStv account and confirm the balance owed. For further assistance in this regard, please send your query to ***.

Thanks again for your invaluable support. We look forward to continue serving you as our valued customer.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)

DStv (Facebook)

***

DStv forum

www.dstv.com

Kind regards

Dinah

DStv (MultiChoice)'s reply03 May 2016, 07:49

Official