LH
Lucinda H
1 reviews | Active since Aug 2014
31 Oct 2015, 20:54
No communication on crazy bill
I am so annoyed with multichoice, as I have downgraded twice via scheduled Internet, checked my balance owing mid October (ZERO) and a few days later suddenly owing R1400!!! I contacted you via email immediately and waited to no avail. I then contacted you via email again, no response. Never mind that I received confirmation via email that my complaint had been received and I would be contacted within 24 HOURS!! Now I can't downgrade, and I cannot get a response from you guys. And no, I'm not prepared to waste my airtime on hold at your call centre!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Nov 2015, 12:32Hello cindy.hornsby,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
DStv (MultiChoice)'s reply04 Nov 2015, 12:32
Official
Hello cindy.hornsby,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team