1 reviews | Active since Jun 2012
No communication from Competitions Department
Hi<br> <br> I was contacted on Friday (03.07.2015) as I had won the Kids Extravaganza Competition.<br> The lady that informed me said that communication would follow shortly, as well as I did explain to her that I am from Cape Town and needed to make travel arrangements as my daughter really wants to see the show.<br> The festival has already started and I still have had no communication which is delaying me from making travel arrangements. I am very disappointed with the level of service.<br> I have also constantly tried calling this morning with no answer. My child has been really excited this weekend after informing her but now I wonder if she will even go considering this delayed service and short booking of flights is expensive.<br>
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your concerns to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert