No communication and withholding refunds. Trust me, stick with other providers!!

And the nightmare doesn't end. After fighting for months and months just to get my service to work, the subscription was cancelled and I was owed R1104. It took me weeks to find out what to send in for my refund and I did everything right. Copies of ID, proof of bank account, proof of payment, 3rd party forms, letters, all of it. I received an email on 24/02 to say the refund had been processed. When I chased up today, I get told that on 02/03 someone decided that they also need my bank statement to process the refund but no one bothered to let me know. Sadly, I am not telepathic so I was not aware. I am also dumbfounded as to how they would need any further documentation than already provided. Short of a blood and stool sample I am unsure how they would need anything more to process a refund that they have confirmed to me they have sitting as a credit on my account.