NO COMMUNICATION!!!!!

these people are upgrading their so-called software with no communication to their over million clients. I phoned in on Tuesday and i was told they are offline they can not assist due to system upgrade and they will be back online on Wednesday after 5pm, today it's thursday still no communication i called again they said they will be back on line at 1pm. Honestly Multi-choice is taking us for granted and they are so quick to disconnect our services when we dnt pay up AND QUICK TO SEND US REMINDER SMS'S TO PAY EVERY MONTH BUT THEY ARE FAILING TO COMMUNICATE THEIR SYSTEM UPGRADE! This is damn unacceptable. My dstv is not playing all channels and it's been over a week n am expected to pay full price!