No communication

I tried five times over 5days to cancel a schedule change on my service on the dstv app, but each time I rechecked a day later nothing was done (so the dstv app is useless as it does not work). I phoned the cape town customer service on *** several times but always got into a loop (impossible to speak to a consultant using this number). I entered an online query on dstv.com but never received a response. I phoned ***, *** but could not get anywhere. Then i finally called *** where I was pushed around in circles until I eventually got put through to a consultant.

Considering that Multichoice considers itself to be a top communication company their communication methods DO NOT WORK!