PW
Pierre W

1 reviews | Active since Dec 2009

01 Jun 2017, 15:24

No clue what they are doing

<p>Dear reader</p> <p> </p> <p>See my previous complaint against DSTV.</p> <p>Not one phone call nor an email recevied.</p> <p> </p> <p>Now I get their sms saying:<br />DSTV: Your subscrioption is up for renewal. To continue yoru entertianment for another year, we'll collect R3712.50 from your account on 03/06. Happy viewing!</p> <p> </p> <p>Get stuffed DSTV - your debit order WILL bounce. I didn't authorise another annual payment.</p> <p>Right now I can't see my way to remaining a client of yours any more.</p> <p> </p> <p>I am STILL waiting for my one month of premium that you never gave me.</p> <p>Call centre agent today was unable to work out how to count 12 months and makes empty promises to have a supervisor call me back.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jun 2017, 08:16
Official

Dear Pierre

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

DStv Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Jun 2017, 11:26
Official

Good day Pierre

As per our telephonic conversation earlier . The billing issue is now resolved and the account has been adjusted accordingly.

Feel free to write to us should you need assistance in future.

Warm regards

Girly