No client Service

Today it is with great sadness that I have to compliance. The worst service if there is any service from DSTV / Multichoice. I made a mistake on the 31st of July 2017 with the payment. My husband is doing it every month. I forget to put the reference nr on the payment. Yes I know that was one stupid mistake. The account is on my son name. On the 7th of August 2017 he received a sms for non-payment. He follow it up with us and DSTV. On the Tuesday 8th of August 2017 I send proof of payment to ********** With the account nr. Did received immediately a case nr (as if you are a ********) on it will be deal with in the next 24 hours. That I can understood. Here comes Thursday the 10th of August 2017 and our service was disconnected due to non-payment. My son phone them and after he had problems to explain to the lady by the name of Boitumelo Mokadi it is not a name change but just a problem of allocating the payment to the correct account she request that I send her the proof of payment. So I did by 16H17 on the Thursday. Thursday we had no service. Friday my son phone again, they it shout be on. We did restart the decoder and yes thanks it was on. Saturday afternoon a popup show on the TV that we are reconnected again. I we was chatting about it that it was only coming throw on Saturday, but left it there. Just too happy. And the today the 16th of August 2017 again my son received a sms. Service disconnected due to non-payment. No here is my question. After all the e-mails that I sent they connect us again. Why could they not send an email to me or sms my son to explain they are going to disconnect again due to what reason again. I will say this is some of the worst service that I every received. I know client service very well, that is the keys to successful business. Or did DSTV / Multchoice become so big that a few clients does not make any different to them anymore. Thanks Nellie Bruyns