No client centred

I thought I had a a debit order in place on my account just to find out it has been cancelled due to unpaid debit that happen a few months back.<br> Where I have called in last month to down grade and could have informed me about it. Me thinking that my debit run on the 20 February 2015 as I was away for the weekend. The consultant ask me very rudely dont I have sms facilities. So they now telling me I should have notification on my account for debit orders.<br> all I needed to do was them to run my debit order and activate my account and also not charge me for reconnection fees. They didn't even try to assist me.<br> Both the Consultant Martha Madi and her supervisor Khumbulani Zulu had attitudes.<br> <br> I am disgusted by Multi choice and there service<br> At the end I requested that they should just Debit what they need to and reactivate my account 1hour later still not done