No clear answer and put on hold for 25min

My account is suspended and was paid R100.00 on 07 sept smsed the number on contact us and it said account active and payment due R91. 70 on 04. Oct. Called Multichoice soshanguve and was told my account was active and given manual way to reactivate it .Did that when I got home did not work called *** and they option 2 said I had to pay R0.00 including reconnection fee then choose option 9 to speak to an advisor . How said I have to pay R 88.00 to be reconnected so I asked why the system and everyone else did not say so he says he does not know , asked to speak to a supervisor was kept on hold for 25min. Re called Nosipho answer and did the same just kept me on hold till my airtime ran out and no one called back