No choice with Multichoice as to stay away

Item: DStv (MultiChoice)
Rating: 1
Author: Salome J

I have been out of my wits with this company just debiting whatever amount they feel like, then responding to my complaint when they feel like it with a promise to refund the R180.00 that was debited for no apparent reason. Then I went as far as to wait for them to come back to me with a valid response, now its 6 months down the line with no refund or response. I am not receiving statements from Multichoice. Please refer back to my complaint in January 2018 and respond as I no longer have a choice but to cancel the contract due to you not keeping your end of it.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

05 Jun 2018, 09:58

Dear Salome

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply05 Jun 2018, 09:58

Official

Dear Salome

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Salome J's updateReviewer Update

27 Jun 2018, 11:30

Good day Dinah, How is it possible for you to think that a mere credit of only the R180.00 that was debited incorrectly from your side 6 months later and only cause I have taken the time AGAIN to follow up would justify this? I want to know why the amount was debited, who authorised the company to debit the additional amount against my bank account and how are you going to remedy this action?????

Salome J's update27 Jun 2018, 11:30

Reviewer Update