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Good day

I am hoping that someone can assist me, but if not then I am going to be taking legal steps wrt this matter.

In August 2015 I took out this decoder payment plan (price lock )with DSTV- Multichoice. Since the 1st day that I took out this contract it has been an absolute nightmare. I was never debited with the R849.00 as the contract amount and when I went to the walk in centre for DSTV I was sent from pillar to post being told that I cannot make any cash payments as my account must be debited. My account has never been debited and as a result the account became in arrears. I was called by a call centre agent of the Attorneys Blake and Associates on the 29th of June 2017 and offered a settlement amount of R3200.27 to pay the account in full and they said that they would send me a paid up letter as soon as the payment reflects because my credit record has been affected by this negative listing. I called Blake and Associates on the 5th of July 2017 and another call centre agent confirmed the amount which I then paid. I called them the 07/07/2017 to confirm payment had been made and they confirmed that the payment was received. The agent then informed me that they had made a mistake somewhere and the wrong settlement amount was given to me. This is not my mistake I believe as two different people gave me the same amount on two different occasions. The agent informed me that the account had been handed back to DPP- payment plan department and as they dont have any contact numbers I cannot speak to anyone directly. I called DSTV and logged a compliant and was told they would escalate the matter and request that the calls be listened to and call me back within 48hrs. That never happened. I have been sent from pillar to post for more than a month now and no-one wants to give me the feedback of this call and they also refuse to give me a paid up letter to send to the various credit bureau's that now have a negative listing for me. I was called By a Samkelo on the 18/08/2017 and told that he will personally look into the matter and call me today the 21/08/2017, what a joke! I called DSTV and was told that he had gone on leave and will not be getting back to me. I was given these two ref numbers: ********** 4-I 74 & ********** 4- I 92, but every time I call them they give me the run around. I would just simply like the paid up letter as i need to clear my name, because I am trying to buy a house and they need this letter at the bank. I am desperate already as I am getting no-where. Can no-one help me?

Does DSTV not care about customer relations anymore?