No choice from Multichoice

Multichoice has refused to reconnect me since the beginning of this month. I have had correspondences with them, the first one of which is copied below.

Good day. My dstv account has been disconnected somehow, I suspect it happened when I changed phones. Dstv now says I have not paid and owe them R189.20 plus R111? To reconnect me. I paid R180 on the 24/08/2025 through my FNB app as I usually do. I’m not sure why my account was disabled it was not intentional. Can you please help me sort this out. I have put the dstv app onto my new phone today when I became aware of this. Multichoice has refused to reconnect me since the beginning of this month. I have had correspondences with them, the first one of which is copied below.

Sincerely Mrs L Graham Customer number *** Cell ***