no choice

i made a payment on my dstv account on the 27/06/2019 and my service has been blocked due to a system delay re change of package. i called dstv several times and it has been escalated by agents. when i called on monday 01/07/2019 i spoke to clarissa and OMG i was appalled at the manner in which she spoke to me. she said there was nothing they could do as there is no manager that came to work and only 4 staff are present also its a very long story why there's no managers thereafter she laughed and reiterated she cant help.