1 reviews | Active since Apr 2015
No Choice
I am a Analogue M-Net viewer, for the past 8 years. My decoder went faulty and when I wanted to purchase a new one was told that all M-net analogue decoders are discontinued. I bought a second hand on on OLX, and when I phoned multichoice to reconfigure my signal on the other decoder I was told that it is against Multichoice policy to reconfigure analogue signals to other decoders. I was also informed that should I wish to continue having M-Net I had to get DSTV premium package, which cost 2x more than what I currently pay. Their excuse is this was because of the Governments Digital Policy. <br> <br> If Multichoice was customer centric they would have considered to package M-Net with all their packages. Their unwillingness to satisfy customers or meet their requirements will mean that with the implementation of the Digital policy a lot of Analogue M-Net viewers be deprived of this privilege, just because of their greediness to make money.<br>
We would like to sincerely apologise for the delay and any inconvenience caused.
Our records indicated that you have been assisted with information on the 1 April 2015, to confirm that we are unable to process your change of ownership as we are no longer activating MNet decoders that have been disconnected.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
We would like to sincerely apologise for the delay and any inconvenience caused.
Our records indicated that you have been assisted with information on the 1 April 2015, to confirm that we are unable to process your change of ownership as we are no longer activating MNet decoders that have been disconnected.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
