JB
Justin B
1 reviews | Active since Mar 2009
31 Mar 2016, 12:38
No change of ownership
On the 22nd Feb, I submitted a change of ownership request for an old decoder I once used with dstv. It's now the 31st March, - yes over a month later - I've followed up numerous times and get zero feedback. Apparently my card and decoder aren't paired but of course no one can actually get to the bottom of this simple request, especially not in a reasonable amount of time. My call has been escalated and still no ETA's or response, just the same we're looking into it, and will let you know when it's done. Extremely slow and unprofessional company, I think it's time to abandon them and use streaming where non of these pointless issues will exist.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Apr 2016, 16:16Hello Jbv,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I tried contacting you regarding the change of ownership I couldn't get hold of you, should you still need further assistance kindly contact the call center we are available until 23:00. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I tried contacting you regarding the change of ownership I couldn't get hold of you, should you still need further assistance kindly contact the call center we are available until 23:00. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
DStv (MultiChoice)'s reply03 Apr 2016, 16:16
Official
Hello Jbv,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I tried contacting you regarding the change of ownership I couldn't get hold of you, should you still need further assistance kindly contact the call center we are available until 23:00. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
I tried contacting you regarding the change of ownership I couldn't get hold of you, should you still need further assistance kindly contact the call center we are available until 23:00. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Ernest