NO CATCHUP NO BOX OFFICE NO SHOWMAX

Two weeks ago our Box office AND Dstv Catchup lost all content on our explora 1 and cannot be accessed. When scrolling through the menu and choosing Box office a message on the screen comes up saying: NOT AVAILABLE IN YOUR REGION . When choosing Catchup, a message saying: NOT AVAILABLE IN YOUR COUNTRY is displayed.

I have contacted the Multichoice call center 10 times now but no information is forth coming except "the technicians are working on it !" We have checked over the settings several times with no fault or signal deficiency on my setup. Further frustrations are: No communication from Multichoice on progress. Call center supervisors not available. Call center supervisors do not get back to me when promised to. The call center supervisor whom i eventually did get to speak with on my last call promised to get back to me even if it was to say that he could not get info...he also did not get back to me yet. The local Multichoice agents say they are aware of the problem but their hands are cut off as they don't get information either. I was told by one operator that over a 100 000 subscribers had the problem, but, i don't see the social media chatter that surely this amount would generate. Further to this conflicting info and statements are being given to me by the call center which indicates they do not know what they are doing.

I also have a problem with my Showmax content which will not start playing after the notification and time count down . It comes up with an error saying that i must check my connectivity which as i have mentioned has been checked and found ok numerous times. I have been transferred to other people by the call center only to have this problem also not sorted out yet.

I found out only yesterday by chance that Catchup is working on my extraview PVR 2U decoder in another room. How is it possible that these problem are not being attended to while we are still paying without fault. We are getting a gross unprofessional brush off by Multichoice . Please can immediate attention be given to my problem starting with a call by some capable agent who can fix the problem without delay.