MP
Motinki P
1 reviews | Active since Oct 2017
25 Nov 2019, 21:17
No Catch Up but paying
I've been without Catch Up since July (and still being charged for it) and countless attempts to reconnect have been unsuccessful. Whenever I call in I'm asked to reboot, unplug and wait 5 minutes and I've also taken my decoder to the customer service centre countless times. It is now the end of November and I'm still without Catch Up. Will I ever be assisted or will I be refunded?
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 08:22Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Nov 2019, 08:22
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MP
Motinki P's updateReviewer Update
26 Nov 2019, 13:41We had an agreement that I would be contacted at 13:20 so we could go through my decoder settings. Now I took my lunch time to drive home from work and I have not been contacted. This is unsatisfactory.
MP
Motinki P's update26 Nov 2019, 13:41
Reviewer Update
We had an agreement that I would be contacted at 13:20 so we could go through my decoder settings. Now I took my lunch time to drive home from work and I have not been contacted. This is unsatisfactory.