No catch up

<p>I have explora full package but I don't have full access of catch up. I only have few series the rest I have to record. Imagine recording everything that's new because my catch up is not catching it. I have called several times but I didn't get any help at all. They say it's signal but it's strong if it's signal y do they update isibaya daily. Or it doesn't use the same signal as castle,helix, scandal, skeem saam, or the movies. I'm paying too much to have less of what I pay for. I even went to randburg but still no help at all. Just a story after another</p> <p> </p>