1 reviews | Active since Apr 2015
No Catch/ on the Demand
Since yesterday afternoon channel 201 froze during the stormers game and reading online via social media that the rugby has been moved to 207(I could continue to watch after I had missed 15 minutes), no thanks to DSTV notifying me.<br> <br> I have been receiving no catch up and all channels are either freezing or blank.<br> <br> I have already reset the decoder and it didn't work.<br> <br> I called the call centre *** and after punching in my id number and having to give it to the same person three times I got this reference number for my call and the comment yesterday's 201 didn't happen or they have no record of such an incident.<br> <br> Checking hello peter I could find at least three such comments about yesterday's 201 incident..<br> <br> I'm currently looking at blank screens for all sport channels and no catch up/demand videos.<br> <br> Only have this dstv monopoly for super sport and now my sport channels or demand is not there and my soccer viewing this afternoon will hopefully not be disrupted.(Paid for maybe getting the sport)<br> <br> Very frustrated DSTV customer and so frustrated, maybe I should complain and notify Carte Blanche.<br> <br> Regards: Frustrated Paying customer<br> <br>
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the problem has been resolved and you should not experience any further interruptions to your viewing.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the problem has been resolved and you should not experience any further interruptions to your viewing.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
