no care for customers - monoly

I went to multi choice on Saturday. Given the list of installers to call. Started from the top of the list some installers saying its raining. Eventually got one who promised to come on Monday. Monday he did not come. I called multi choice on Monday evening. I was promised to receive a call from them on Tuesday but nothing. I have already finished R400 airtime, I have lost 4 days of TV. I called multi choice again on Tuesday. I have been told the matter is being escalated. I just have to hang in there.