BM
Beauty M
1 reviews | Active since Nov 2011
07 Jan 2016, 12:05
No calls
Since last year August i have been battling to register a debit order, i will send an sms & not receive a call. When i call the call center they will tell me i have been successfully registered but come month end debit order doesn't go through. Then i will call them again & i will be told authorization is pending & then disconnect my services where i will have to pay R50 to reconnect. This is pathetic & not acceptable, today i have sent an sms but wasn't called instead i was just buzzed, my phone rang once & was cut off.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
19 Jan 2016, 12:30Hello Okuhlekodwana,
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Your debit order facility is still pending verification. Kindly provide us with your latest bank statement (bank stamped) and identity copy for the activation of your debit order facility. We have sent an email to your personal email address where you can respond with the required information.
Thank you for your time and patience whilst we resolve your query.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Your debit order facility is still pending verification. Kindly provide us with your latest bank statement (bank stamped) and identity copy for the activation of your debit order facility. We have sent an email to your personal email address where you can respond with the required information.
Thank you for your time and patience whilst we resolve your query.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply19 Jan 2016, 12:30
Official
Hello Okuhlekodwana,
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Your debit order facility is still pending verification. Kindly provide us with your latest bank statement (bank stamped) and identity copy for the activation of your debit order facility. We have sent an email to your personal email address where you can respond with the required information.
Thank you for your time and patience whilst we resolve your query.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query telephonically.
Please accept our apology for the delayed response and the inconvenience caused in this regard.
Your debit order facility is still pending verification. Kindly provide us with your latest bank statement (bank stamped) and identity copy for the activation of your debit order facility. We have sent an email to your personal email address where you can respond with the required information.
Thank you for your time and patience whilst we resolve your query.
Should you require any further assistance, please don't hesitate to contacts us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,