No callback on my DPP sms since 27 January 2015

On 27 Januay I sent a sms to the DSTV DPP department to contact me with regards to a deal that DSTV advertised on their website. The sms stated that they are experiencing a backlog and I will be contacted within 48-72 hours. I received no callback from DSTV (DPP) and phoned again approximately 2 weeks later. I was told by the DSTV call cente that they will escalate and I should receive a call shortly. I again phoned a week later as I did not receive the promised call. I phoned the DSTV call centre probably another 5 times, until I received a cell number to phone the DPP department directly, the phone number did not exist and the voicemail stated that I need to phone ***. I phoned this number on 4 March, and was assisted by Busisiwe. She confirmed that the query was escalated to their sales department and that I can use her name as reference for the call. I was told that I should be phoned within 24 hours which did not happen. When I tried to phone on 6 March, the *** number was not connected (I phoned 5+ times). I then phoned DSTV where Nkhensani gave me a number which was for \On Air"they gave me the number for \""On the Dot\"". No one could assist me! <br> PLEASE HELP"""