ST
Saadia T
1 reviews | Active since Jul 2017
21 Nov 2019, 10:58
No call center agents
I have been trying for 2 months to get through to a consultant. When I call they give you options related to your query and none of them is for my request or to hold for a consultant. How am I going to resolve this. I got the watsapp number however its robot and only has your account details and balance. I have sent an sms to call back and its 2 weeks later no call. I added my details with query on their website and still nothing. I'm fed up! I just want to set up a debit order yoh!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
21 Nov 2019, 11:10 Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Nov 2019, 11:10
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Nov 2019, 14:56Hi Saadia Taliep
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had.
Kindly click http://cdn.dstv.com/selfservice/documentation/2012-07-09_authority_debit_order_form.pdf to download the Debit Order form and email to *** along with our ID copy and proof of banking.
Please cc *** so that we can attend your query.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had.
Kindly click http://cdn.dstv.com/selfservice/documentation/2012-07-09_authority_debit_order_form.pdf to download the Debit Order form and email to *** along with our ID copy and proof of banking.
Please cc *** so that we can attend your query.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply21 Nov 2019, 14:56
Official
Hi Saadia Taliep
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had.
Kindly click http://cdn.dstv.com/selfservice/documentation/2012-07-09_authority_debit_order_form.pdf to download the Debit Order form and email to *** along with our ID copy and proof of banking.
Please cc *** so that we can attend your query.
Regards
Ntando
On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had.
Kindly click http://cdn.dstv.com/selfservice/documentation/2012-07-09_authority_debit_order_form.pdf to download the Debit Order form and email to *** along with our ID copy and proof of banking.
Please cc *** so that we can attend your query.
Regards
Ntando
Best regards,
ST
Saadia T's updateReviewer Update
25 Nov 2019, 11:10I am unable to access the link. The reason I requested the debit order is so that I can get the discount when paying with Capitec. I also wanted to cancel showmax added to the account
ST
Saadia T's update25 Nov 2019, 11:10
Reviewer Update
I am unable to access the link. The reason I requested the debit order is so that I can get the discount when paying with Capitec. I also wanted to cancel showmax added to the account
DStv (MultiChoice)'s replyOfficial
26 Nov 2019, 16:48Hi Saadia Taliep
Kindly forward proof of banking along with your ID copy to *** and copy *** so that we can capture the banking details.
I will also assist you with canceling ShowMax.
Regards
Ntando
Kindly forward proof of banking along with your ID copy to *** and copy *** so that we can capture the banking details.
I will also assist you with canceling ShowMax.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply26 Nov 2019, 16:48
Official
Hi Saadia Taliep
Kindly forward proof of banking along with your ID copy to *** and copy *** so that we can capture the banking details.
I will also assist you with canceling ShowMax.
Regards
Ntando
Kindly forward proof of banking along with your ID copy to *** and copy *** so that we can capture the banking details.
I will also assist you with canceling ShowMax.
Regards
Ntando
Best regards,