NS
Nadine S
1 reviews | Active since Mar 2009
16 Mar 2015, 11:32
No call back - week later
I called the Multichoice call centre last Monday in connection with upgrading to the special they are currently running. I was told to send an sms to 32444 with the words DPP and I was assured that someone would call me back. Two days later, having heard nothing, I called the call centre again. I was told that they are extremely busy and the call back would take 3-4 days. Well it's 7 days now and still no call back. It's pointless me calling again as I will get told the same thing. Hopefully by writing this complaint I'll have a call back.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
16 Mar 2015, 13:43Hello martiq,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Mar 2015, 13:43
Official
Hello martiq,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice and the level of service you experienced in this regard.
We have escalated your query to the relevant department for urgent attention.
Feedback will be provided by written or telephonic correspondence.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,