No call back still after 48 hours regrding a connection issue that was essculated .

Two weeks ago (24 November 2017) I bought the DSTV explora , I have a dual view and I am also the main member with primary decoder...Everything was installed perfectly no issues at all. On Saturday the secondary decoder could not get any connection from the primary decoder, the message that popped up on the secondary decoder on the screen was 'waiting for connection from primary decoder'...I called DSTV they tried to help me by making sure all connections were right, but nothing worked, the consultant said he will escalate it and we will get a call in the next 24 to 48 hours....I still had no call back since . and the secondary decoder is still not playing. Can someone please call me back ASAP regarding this matter....Details Kevin Sobotker **********