1 reviews | Active since Feb 2013
No Call Back
After having all TV's ****** in a ******* I called to cancel duel view as we could afford to replace only one TV. I was told it would not affect my billing if they cancelled the additional decoder required for duel view as I would still have to pay the full service R699 AND THE R80. when I asked why I was told that with the PVR decoder you could not access the features i.e. slow-mo, replay and record unless you paid an additional R80 which also covered duel view. So if I cancelled duel view I would still have to pay the R80 to have access to the features. I then asked to speak to a manager as I was not aware of such an additional cost to just access the features and was not aware of this in any adverti*****ts. I was put on hold. when the call center came back to me he said the supervisor was on an other call and took my phone number where I could be reached. it must have been one hell of a call probably from an other dissatisfied customer as it is now almost 48hrs I am still waiting for the return call from the supervisor!
Thank you for bringing your query to our attention.
We apologise that you did not receive a call back from our call centre supervisor as requested. We also realise that we missed the opportunity to give you an enjoyable experience with us.
Please note that you don't pay an access service fee only for Xtraview service. However, the Access service fee gives you an access to the PVR functionality which is Remote Recording, downloading of additional content and BoxOffice.
Our DStv Premium customers with an active PVR functionality also get access to a range of free additional value added services like the DStv Catch Up and online services including Catch Up and Live TV on multiple devices.
We also have a disclaimer on our adverts regarding an Access Service fee which the account holder will pay for the PVR functionality.
We truly appreciate your feedback regarding our service and products.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dina
Best regards,
Thank you for bringing your query to our attention.
We apologise that you did not receive a call back from our call centre supervisor as requested. We also realise that we missed the opportunity to give you an enjoyable experience with us.
Please note that you don't pay an access service fee only for Xtraview service. However, the Access service fee gives you an access to the PVR functionality which is Remote Recording, downloading of additional content and BoxOffice.
Our DStv Premium customers with an active PVR functionality also get access to a range of free additional value added services like the DStv Catch Up and online services including Catch Up and Live TV on multiple devices.
We also have a disclaimer on our adverts regarding an Access Service fee which the account holder will pay for the PVR functionality.
We truly appreciate your feedback regarding our service and products.
Should you require any further assistance, please don't hesitate to contact us.
Thank you for taking the time to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dina
Best regards,