No box office movie after deduction

<p>Hi</p> <p>I hired a movie from box office (multichoice) on the 6th May 2017.I received a sms stating that my movie will be sent to me in 5min.I didn't receive the movie at all so I decided to call the Dstv call center to notify them about it today.I spoke to a lady by the name of Bonolo ,she could not help me at all .I was told that I can not be refunded and I can not be helped . She basically accused me of watching the movie and trying to get a free movie. next thing she tells me that it might be my decoder that is not downloading the movies rented. I asked to speak to a manager or supervisor and she told me there is no management at the,call centre. This is not the first time this has happened. I feel we already get ********** enough having to watch the,same movies being repeated over and over now this. This is just down right pathetic on their part. Tony Swanepoel</p>