WE
Walter E
1 reviews | Active since May 2014
24 Feb 2016, 14:28
No BOX OFFICE AVAILABLE
Had an DSTV Explorer installed 6 days ago and was told that the Catch up and Box office would take about 48 hours to download.My Catch up DID UPLOAD BUT STILL NO BOX OFFICE AVAILABLE.<br> I did contact the call centre and was advised to check my signal strength on Tuner 3 which was 85% and according to them this was fine and my Box office should up date.I then contacted the installer -Electro Tech in Rustenburg to come and assist me but was told to wait another 2 days which I did and still no Box office.<br> This is very frustrating to pay for a service and no to enjoy the full benefit.<br>
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
25 Feb 2016, 15:17Hello wengelb01,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your Box office query without any success.
According to our records you were assisted and advised to have your decoder tested at the nearest MultiChoice agency or Branch should the problem persist.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your Box office query without any success.
According to our records you were assisted and advised to have your decoder tested at the nearest MultiChoice agency or Branch should the problem persist.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply25 Feb 2016, 15:17
Official
Hello wengelb01,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your Box office query without any success.
According to our records you were assisted and advised to have your decoder tested at the nearest MultiChoice agency or Branch should the problem persist.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your Box office query without any success.
According to our records you were assisted and advised to have your decoder tested at the nearest MultiChoice agency or Branch should the problem persist.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
You may also request assistance from any of these channels:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,