CS
CJ S

1 reviews | Active since Dec 2017

15 Dec 2017, 18:59

No box office

We have the dstv premium subscription with two explorer decoders and two extra view. Can rent box office movies, gets deducted from account, but the movies does not get delivered to our decoder. Called 5 times. Each time they say they have to escalate the problem, but never resolved, and never got a call back. Seriously annoyed. Paying for something that we can't use.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Dec 2017, 09:47
Official

Dear CJ Swart

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Dec 2017, 15:07
Official

Good dau CJ Swart

As we have discussed telephonically, we confirm that the issues has been resolved. Your movie is now available to watch .

Kind regards

DStv: Hello Peter Team

Best regards,

CS
CJ S's update18 Dec 2017, 15:13
Reviewer Update
Good day. Thank you. Yes, the problem has been resolved.