No benefit of PVR and Explora

I had a DSTV Explora installed more than a year ago, soon after installation we experienced problems. We have not enjoyed the benefit of having both the PVR and Explora. We reported the problem with no delivery to this day, purely poor after sales service. We just put another TV but the problem remains and the 087.. number we were given for Explora technical support doesn't even go through. Multichoice passes on the buck.what is Multichoice role considering I<br> paying for a service I can not benefit from. I have also<br> Multichoice to change the account details from E.M. Makohliso to F. Makohliso, ID no. *** to *** because I could not make any enquiry in the abscence of my husband. We followed a ridiculous process submitted all the documents only to learn when I enter my ID no it's not a valid customer no. This is purely inefficiency and incompetence. What are we paying these huge amounts of money for. Isn't there a competition for Multichoice? Calling the call centre is a waist of time and resources.