No assitance from DSTV

Hi,

I am writing this with great disappointment, my decoder is faulty (and it is insured by the way), I call in the DSTV insurance division and on Friday and one of the consultants said I must go to the DSTV Centre in Jubilee mall as that is the closest for me.

When I got there the lady assisting me told me that they don’t have Explorer connection (a whole DSTV Centre) how do you sell something but don’t have its connectivity? What happens if one customer comes and buy an explorer decoder?.

Then the lady then told me she can’t assist me and that I need to go to Wonderpark mall (I am talking 44.2km) from where I stay.

My question is what is the use of paying the insurance every month and not get assisted why must we been taken from pillar to post when making a claim who is going to patrol to travel 44.2 km for something I already paid for? Where is the convenience in all this? Today marks 5 day without watching TV that I pay for every month, I feel as though you guys do not care about your customer all you care about is making money and says stuff the customers.

My details are as follows

Name Vincent Baloyi Contact ********** Policy number ********** 0 Customer number ********** 5

Warm regards Vincent Baloyi