No Assistance - We dont care - DSTV

On thursday we bought three new explora 3 decoders as ours was hit by lightning ealier this week . This is a 240 km round trip for us as we dont have a dstv agency like most smll towns. On installation on Saturday one decoder had a hard drive error a cannot be reformatted . On contacting dstv via twitter no help was offered except you must bring it in to be checked and replaced if faulty . Any business that is serious about customer service would have made some effort eg : sorry can we courier a new decoder to you and pick up the broken one via courier comes to mind . Driving 240 km and at least three hours away from work is not their problem for something that arrived faulty . Is this really the best dstv can offer