No assistance provided however i paid R400

I went to DSTV on the 28th last week with decoder problem, it was tested then they said the problem is with the satellite and i have to pay R400 for the technician to come and fix it, i paid it on the 29th he came and he said there is no problem with the satellite, i then called jabulani mall and they said i will have to pay another R400 for a new decoder, my Question is why did i pay the 1st R400 for exactly ? does that mean i have forfeited my money? for what because the problem was not fixed and i still cant watch Tv anywhere? this is the most poor and pathetic service i have ever encountered .