No assistance just a waste of airtime

Hello. So I called multi choice onthe 3rd of October as I was on a late shift and couldn't make a paymnet needed to knw if there was another payment option and luckily I spoke to Lesego Masenya who provide me with Absa's banking details anyway she reconnected my account said the payment shoudl reflect within 24 hours. Provided me a qoute of R309.1 I paid R310.00 and was told to send ********** and on her direct email ********** I called after although was reconnected needed to know if the payment went through and Nthaby said it has not reflected howver said I will owe r5 more why this was not initailly qouted I have no idea. Anyway the week went by and the DSTV was switched off I understood perhaps it was the R5 . I than got a text saying I owed R316.84, I gathered this may have been automated and paid R30 at the nearest outlet in Khayelisha (Flash) as I had already paid R310.00 but we were not reconnected fro 2 days. I than made a call now started over with my story and spoke to Xolile Ngubo on thr 9th of October who said he will reconnect me and he did but said I was given an inocrrect email and it should be ********** ********** I sent to both and also provided his own ********** Now I was very upset as he quoted there was R 7 short I paid R 10 via banking again .Now I asked Xolile if the initial email provided was incorrect why was there a response and he offered I should just escalate the matter to the email he gave Fine. Now everything is going well until I am disconnected again . I know spoke to Masi on the 15th of October who was very polite said he will help right away pitty the call disconnected when we where setting up a debit order anyway he gave me the original email I was provided said I should sent this right away and reconnected me. Now I'm so upset that I didn't bother as I do not know what is correct and not further more I keep calling and using my data and getting absolutely nowhere .I feel as though there is no care whats so ever and need this resolved asap