No assistance in clearing error codes for over 24 hours

In the past few days I've received the worst possible service. I called on Saturday and requested an activation on one of the decoders, which was done only to realise I had chosen na incorrect package. I then called again to upgrade to the Premium package and the one guy said he is having a problem with his pc and that he will do it on his side and call me back. I waited for over 2 hours, I then called again and spoke to a lady called Busisiwe whom I asked to do the upgrade again for me which seemed that the 1st guy didn't do it. She also said she was having a problem with her pc and that we must call back to find out if it's done. I then requested I speak to a supervisor on floor and she said there wasn't any available which is something that every other call centre agent says (it's like they are trained to say so). I insisted and then she said her supervisor named Katlego will call me back within 5 mins and till this very day no one has contacted me.

The second issue was an error code on the extra view decoder E48-32. I've been calling since Sunday morning to resolve this error. I went to the service centre and it was rebooted as I was told the settings were incorrect and the code changed to E143 after the rescan and I was told everything will be fine I should just connect it when I get home and it will play. Well to my surprise it wasn't. Called the contact centre at 17:40 and spoke to a lady who seem to have been less interested in assisting me. I kept repeating myself over and over again and been kept on hold endlessly with given a reason even after I asked countless times why I'm being up on hold without being told. At some point I was even told the reason I'm getting the errors is because I haven't paid of which I told her a payment was made the beginning of August and the was an increase in premium for the activated 2nd decoder which I had to struggle to come right with. What frustrated me even more is that I was on a call for over 40mins and at some point the call had cut off and nothing was resolved. I was expecting a callback since we were in a middle of fixing an error that has been ongoing for about 24hours. It clearly shows no care was given and probably was glad that I was off the phone for something she was struggling to assist me with.

I'm really disappointed with the service received thus far as being your customer for many years now. Maybe having to cancel my subscription will be what I need to so next as I cannot be having issues and not getting a resolution and every month having to pay for something that's not working.