No assistance after repeated promises...

For the past month, I have tv, but I xannot log in to the online account or tools, including the app. I tried the chat and each time I have to give a whole list of details, upload a pic of my id and then I am told that my case is escalated to tech staff and I am given a reference number and told that within 2-4 hours / 24 hours / 48 hours I will be contacted... Nothing happens. I even went to Randburg, same story, assurance that I will be contacted. It seems to be a strategy, don't call us, we (won't) will call you...